Have more questions? Contact us.
Will the same person be cleaning my home?
Whenever possible, we try to send the same cleaning professional or team to your home for consistency. Simply let us know your preference, and we’ll do our best to accommodate it.
Do I need to be home during the cleaning?
No, you don’t need to be home. As long as we have access to your home, we can complete the service while you’re away — so you can return to a clean, refreshed space.
What should I do with my pets during the cleaning?
We’re happy to work in homes with pets. Just let us know about them in advance and make sure they’re comfortable and safe while we clean. From cats to dogs — we’ve seen it all.
Is your staff safe and trustworthy?
Yes. Our team consists of carefully screened and insured professionals. We focus on providing respectful, reliable service and take pride in maintaining long-term relationships with our clients.
Do house cleaners bring their own supplies?
Yes, we arrive fully equipped with professional cleaning supplies and tools. If you prefer the use of specific products or equipment, you’re welcome to leave them out with instructions.
How do cleaners access my home?
We’ll work with whatever access method is most convenient for you.This may include a lockbox, keypad, front desk access, or on-site management. For recurring services, a key can be provided directly to your cleaner if preferred.
What safety procedures do you follow?
Our team follows consistent safety and cleanliness standards and is trained in the proper use of professional cleaning products and equipment to ensure a safe and effective service.
Do you clean everything in the home?
We clean all accessible areas included in your selected service. For safety reasons, our cleaners do not lift heavy or fragile items and do not use tall ladders or step stools. If you would like areas behind furniture or appliances cleaned, please move them prior to our arrival.
Late cancellation or lockout?
We understand that plans can change. Because appointments are scheduled in advance, a $50 late cancellation fee may apply to cancellations made within 24 hours of the scheduled service. This fee also applies if our team is unable to access the home at the time of the appointment.